Question 1

How long does delivery take?

Accepted Answer

FedEx International Economy delivers in 5–7 business days to most destinations after customs clearance.

Question 2

Can I consolidate multiple parcels?

Accepted Answer

Yes. Request consolidation from your dashboard and we'll combine packages into a single shipment.

Question 3

Will I need to file customs paperwork?

Accepted Answer

No — we prepare and file all customs documentation automatically based on your invoices.

Question 4

What if customs holds my parcel?

Accepted Answer

You'll see a Customs Review status in your dashboard with instructions. Most reviews resolve within 48 hours.

Question 5

What does Standard insurance cover?

Accepted Answer

Loss or damage up to $100 per parcel — included on every shipment at no extra cost.

Question 6

When should I choose Enhanced?

Accepted Answer

Pick Enhanced for any parcel worth more than $100 to insure full declared value.

Question 7

What does DDP mean?

Accepted Answer

Delivered Duty Paid — we collect and prepay all duties and taxes so your parcel arrives with nothing further owed.

Question 8

How does DDU work?

Accepted Answer

Delivered Duty Unpaid — the carrier collects duties and taxes from you on delivery. Lower checkout cost, variable arrival fees.

Question 9

What can't be shipped?

Accepted Answer

Hazardous materials, lithium batteries above limits, perishables, weapons, and items restricted by destination country law.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit cards, Apple Pay, Google Pay, and bank transfers for accounts over $500.

Question 11

When am I charged?

Accepted Answer

You're charged when you confirm a shipment, never on parcel receipt.

Question 12

Where are your warehouses?

Accepted Answer

We operate in the US, UK, Germany, Japan, and Australia, with 24/7 automated processing.

Question 13

How long can my parcel stay in the warehouse?

Accepted Answer

Up to 60 days free of charge. Extended storage available for a small fee.

Frequently asked questions

Shipping